At LUXEBOON, we strive to provide our customers in the Indian and Dubai markets with a seamless shopping experience. This Delivery and Shipping Policy outlines the various aspects of how we handle the shipping, delivery, and related services for our beauty products. Please read this policy carefully to understand how your orders will be processed and delivered.
1. General Shipping Information
1.1 Shipping Destinations
LUXEBOON currently ships to the following destinations:
- India: We deliver to all major cities and towns across India, including rural areas. However, delivery times may vary based on the location’s remoteness.
- Dubai (UAE): We deliver to all areas within Dubai, including major residential, business districts, and outskirts.
1.2 Shipping Carriers
We partner with reliable shipping carriers to ensure that your orders are delivered on time and in excellent condition. Our shipping partners include:
- India: [Name of Indian carriers like Blue Dart, Delhivery, etc.]
- Dubai: [Name of Dubai carriers like Aramex, Fetchr, etc.]
1.3 Order Processing Time
- Standard Processing Time: Orders are typically processed within 1-2 business days from the time of order confirmation. During peak seasons or special promotions, processing times may be extended.
- Same-Day Shipping: For orders placed before 12:00 PM IST/GST on a business day, we offer same-day shipping. Orders placed after this time will be processed the following business day.
1.4 Shipping Rates
Shipping rates vary based on the destination, order value, and selected shipping method. Detailed information on shipping rates is as follows:
- India:
- Standard Shipping: Free for orders above ₹1,000. A flat rate of ₹100 for orders below ₹1,000.
- Express Shipping: ₹200 for all orders, regardless of order value.
- Dubai:
- Standard Shipping: Free for orders above AED 100. A flat rate of AED 20 for orders below AED 100.
- Express Shipping: AED 30 for all orders, regardless of order value.
2. Delivery Timeframes
2.1 Estimated Delivery Times
Delivery times vary depending on the destination and the shipping method chosen:
- India:
- Standard Shipping: 3-7 business days.
- Express Shipping: 1-3 business days.
- Dubai:
- Standard Shipping: 2-5 business days.
- Express Shipping: 1-2 business days.
2.2 Factors Affecting Delivery Times
While we strive to meet the estimated delivery times, certain factors may cause delays, including:
- Remote Locations: Deliveries to remote or hard-to-reach areas may take longer than the standard delivery times.
- Weather Conditions: Extreme weather conditions may cause delays in delivery.
- Public Holidays: Deliveries may be delayed during national holidays in India and Dubai.
2.3 Tracking Your Order
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your order. You can use this link to monitor the progress of your delivery.
3. International Shipping
3.1 Availability
At this time, LUXEBOON does not offer international shipping outside of India and Dubai. We are constantly working to expand our delivery services and will update our customers when international shipping becomes available.
3.2 Customs and Duties
For orders shipped to Dubai, LUXEBOON covers all customs duties and taxes, ensuring that there are no additional charges upon delivery.
4. Shipping Methods and Options
4.1 Standard Shipping
- Service: Standard shipping is our most economical option, providing reliable delivery at an affordable rate.
- Delivery Time: 3-7 business days in India and 2-5 business days in Dubai.
- Tracking: Full tracking is available with real-time updates.
4.2 Express Shipping
- Service: Express shipping offers faster delivery for customers who need their orders urgently.
- Delivery Time: 1-3 business days in India and 1-2 business days in Dubai.
- Tracking: Full tracking is available with real-time updates.
4.3 Same-Day Delivery (Available in Select Cities)
- Service: Same-day delivery is available in select cities in India and Dubai for orders placed before 12:00 PM IST/GST.
- Delivery Time: Delivered on the same day as the order is placed.
- Tracking: Real-time tracking is available.
4.4 Cash on Delivery (COD)
- Availability: COD is available for select locations in India and Dubai. You can choose this option at checkout.
- Service Charge: A small service fee may apply for COD orders.
- Restrictions: COD is not available for orders exceeding ₹5,000 in India or AED 500 in Dubai.
5. Delivery Exceptions and Delays
5.1 Address Issues
- Incorrect Address: If the shipping address provided by the customer is incorrect or incomplete, delivery may be delayed or fail. Please ensure that you provide accurate and complete address details at checkout.
- Undeliverable Locations: In rare cases, we may not be able to deliver to certain locations. If this occurs, our customer service team will contact you to arrange an alternative delivery address or issue a refund.
5.2 Failed Delivery Attempts
- Multiple Attempts: If the courier is unable to deliver your order on the first attempt, they will typically make additional attempts. If the package remains undelivered after multiple attempts, it may be returned to LUXEBOON.
- Customer Unavailability: If you are unavailable to receive the delivery, the courier may leave a notice with instructions for rescheduling or picking up the package.
5.3 Delays Due to Unforeseen Circumstances
- Weather Conditions: Adverse weather conditions, such as heavy rain, storms, or floods, may cause delivery delays.
- Force Majeure: Events beyond our control, such as natural disasters, strikes, or civil unrest, may affect delivery times. We will do our best to notify you of any delays.
6. Handling and Packaging
6.1 Safe and Secure Packaging
We at LUXEBOON take great care in packaging your beauty products to ensure they arrive in perfect condition. Our packaging is designed to protect delicate items, such as cosmetics and skincare products, from damage during transit.
6.2 Eco-Friendly Packaging
LUXEBOON is committed to sustainability. We use eco-friendly packaging materials wherever possible, including recyclable boxes and minimal plastic.
6.3 Gift Wrapping
- Availability: Gift wrapping is available for select products. You can choose this option at checkout.
- Service Charge: A nominal fee may apply for gift wrapping services.
- Customization: You can add a personalized message with your gift order.
7. Signature on Delivery
7.1 Requirement
For high-value orders, we may require a signature upon delivery to ensure that the package is received by the intended recipient.
7.2 Alternative Arrangements
If you are unable to sign for your delivery, you may authorize someone else to receive it on your behalf. Please notify our customer service team in advance to make arrangements.
8. Lost or Damaged Packages
8.1 Reporting a Lost Package
If your package has not arrived within the estimated delivery time and you suspect it may be lost, please contact our customer service team at [email protected]. We will investigate the issue and provide you with a resolution.
8.2 Reporting a Damaged Package
If your package arrives damaged, please follow these steps:
- Document the Damage: Take photos of the damaged package and its contents.
- Contact Customer Service: Email the photos and a description of the damage to [email protected] within 48 hours of receiving the package.
- Resolution: We will assess the situation and offer a suitable resolution, such as a replacement or refund.
9. Order Tracking and Notifications
9.1 Tracking Your Order
After your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your delivery on the carrier’s website.
9.2 Delivery Notifications
We will keep you informed at every stage of the delivery process with the following notifications:
- Order Confirmation: Sent immediately after your order is placed.
- Shipping Confirmation: Sent when your order is shipped, including tracking information.
- Out for Delivery: Sent when your package is out for delivery.
- Delivery Confirmation: Sent when your package has been successfully delivered.
10. Special Delivery Instructions
10.1 Providing Instructions
If you have any special instructions for your delivery, such as leaving the package with a neighbor or at a specific location, you can provide these details at checkout. We will do our best to accommodate your requests.
10.2 Apartment or Office Deliveries
For deliveries to apartments or offices, please ensure that you provide detailed address information, including the floor number, suite number, or any necessary access codes.
11. Customer Support and Assistance
11.1 Contact Information
If you have any questions or concerns about your delivery, please contact our customer support team:
- Email: [email protected]
- Phone (India): +91-XXXXXXXXXX
- Phone (Dubai): +971-XXXXXXXXXX
- Customer Service Hours: Monday to Friday, 9 AM – 6 PM IST/GST
11.2 Assistance with Delivery Issues
Our customer support team is here to help with any delivery-related issues, including:
- Tracking and locating your package.
- Rescheduling a delivery.
- Handling lost, delayed, or damaged packages.
12. Changes to This Policy
LUXEBOON reserves the right to update or modify this Delivery and Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle shipping and delivery.
13. Conclusion
At LUXEBOON, we are dedicated to providing a reliable and efficient shipping service that meets the needs of our customers in India and Dubai. We hope this Delivery and Shipping Policy provides clarity and confidence in our commitment to getting your beauty products delivered safely and promptly. Thank you for choosing LUXEBOON for your beauty needs.