Welcome to LUXEBOON! We are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases of beauty products in the Indian and Dubai markets. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This information may include:
1.1 Personal Information
Personal information refers to any data that can identify you as an individual. We collect personal information when you:
- Create an Account: Name, email address, phone number, mailing address, and password.
- Make a Purchase: Payment information (credit/debit card details, billing address), and order details.
- Subscribe to Our Newsletter: Email address and preferences.
- Contact Us: Name, email address, phone number, and any other information you provide when you contact our customer service team.
1.2 Non-Personal Information
Non-personal information does not identify you as an individual and includes:
- Browsing Information: IP address, browser type, device type, operating system, and pages visited on our website.
- Cookies and Tracking Technologies: Information about your interactions with our website, such as your browsing habits, preferences, and the length of your visits.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 To Provide and Improve Our Services
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping notifications, and invoices.
- Account Management: To create, maintain, and secure your account.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
- Personalization: To customize your shopping experience based on your preferences and browsing history.
2.2 Marketing and Communications
- Promotional Emails: To send you newsletters, special offers, and promotional materials. You can opt out of marketing communications at any time.
- Surveys and Feedback: To conduct surveys and request feedback to improve our products and services.
2.3 Legal and Compliance
- Fraud Prevention: To detect and prevent fraud, unauthorized transactions, and other illegal activities.
- Legal Obligations: To comply with legal requirements, such as tax regulations, court orders, and other government requests.
3. How We Share Your Information
We at LUXEBOON do not sell or trade your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We at LUXEBOON work with trusted third-party service providers to help us operate our website and provide our services. These providers may include:
- Payment Processors: To process your payments securely.
- Shipping Carriers: To deliver your orders.
- Email Marketing Services: To send promotional emails and newsletters.
- Analytics Providers: To analyze website traffic and user behavior.
These service providers have access to your personal information only as necessary to perform their functions and are required to protect your information in accordance with this Privacy Policy.
3.2 Legal Compliance
We at LUXEBOON may disclose your information if required by law or in response to legal processes, such as a court order or subpoena. We may also disclose your information to protect our rights, property, or safety, or that of our customers, employees, or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.
4.2 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function and cannot be disabled. They allow you to navigate the site and use essential features, such as accessing secure areas.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This helps us improve the site’s performance.
- Functional Cookies: These cookies remember your preferences, such as your language and region, to provide a more personalized experience.
- Targeting Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
4.3 Managing Cookies
You can control the use of cookies through your browser settings. You may choose to disable cookies, but this may affect your ability to use certain features of our website.
5. Data Security
5.1 How We Protect Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect your payment information during transmission.
- Access Controls: We limit access to your personal information to authorized employees and service providers who need it to perform their job functions.
- Data Storage: We store your personal information on secure servers with protections against unauthorized access.
5.2 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to access, correct, or update your personal information at any time. You can do this by logging into your account or contacting our customer service team.
6.2 Opt-Out of Marketing Communications
If you no longer wish to receive promotional emails or newsletters, you can opt out by following the unsubscribe instructions included in each email. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders.
6.3 Deletion of Your Information
You have the right to request the deletion of your personal information. To make a request, please contact us using the contact information provided below. Please note that we may retain certain information as required by law or for legitimate business purposes.
6.4 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You can also request that we transfer this information to another data controller.
7. International Data Transfers
As LUXEBOON operates in both India and Dubai, your personal information may be transferred between these two regions. We ensure that such transfers are conducted in accordance with applicable data protection laws and that your information is protected.
8. Children’s Privacy
LUXEBOON does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe that we may have collected information from a child under 13, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites, products, or services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of such sites, and we encourage you to review their privacy policies before providing any personal information.
10. Updates to This Privacy Policy
LUXEBOON may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: [email protected]
- Phone (India): +91-XXXXXXXXXX
- Phone (Dubai): +971-XXXXXXXXXX
- Customer Service Hours: Monday to Friday, 9 AM – 6 PM IST/GST
Thank you for trusting LUXEBOON with your personal information. We are committed to protecting your privacy and providing a safe and secure shopping experience.