Welcome to LUXEBOON! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of beauty products from LUXEBOON in the India and Dubai markets. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully.
1. General Information
1.1 About LUXEBOON
LUXEBOON is an e-commerce platform dedicated to offering a curated selection of high-quality beauty products. Our services are available to customers in India and Dubai, and we aim to provide an exceptional shopping experience.
1.2 Eligibility
To use our website and make purchases, you must be at least 18 years old and legally capable of entering into binding contracts. By using our site, you represent that you meet these requirements.
1.3 Amendments
LUXEBOON reserves the right to amend these Terms at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top. Continued use of our website after changes have been made constitutes your acceptance of the updated Terms.
2. Account Registration
2.1 Creating an Account
To make a purchase on LUXEBOON, you may need to create an account. You agree to provide accurate and complete information during registration and to update your account information as necessary.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account login details. Any activity that occurs under your account is your responsibility. If you suspect unauthorized use of your account, please contact us immediately.
3. Products and Pricing
3.1 Product Descriptions
LUXEBOON strives to provide accurate descriptions of all products available on our website. However, we do not warrant that the descriptions, colors, or other content are accurate, complete, or error-free. Product images are for illustrative purposes only.
3.2 Pricing
All prices are listed in the currency relevant to your location (INR for India, AED for Dubai) and are inclusive of applicable taxes. We reserve the right to change prices at any time without notice. Prices for items in your cart may differ from the current price displayed on the product page due to promotions or discounts applied.
3.3 Pricing Errors
In the event of a pricing error, LUXEBOON reserves the right to cancel any orders placed for products listed at an incorrect price, whether or not the order has been confirmed. If your order is canceled, we will notify you and provide a full refund.
4. Orders and Payments
4.1 Placing an Order
To place an order, select the desired products and proceed to checkout. You will be required to provide billing and shipping information. Please review your order carefully before submitting it, as we cannot guarantee changes once the order is processed.
4.2 Payment Methods
We accept various payment methods, including credit/debit cards, digital wallets, and net banking, depending on your location. All payments are processed securely, and your payment information is not stored by LUXEBOON.
4.3 Order Confirmation
After placing your order, you will receive an order confirmation email. This email is an acknowledgment of your order and does not constitute acceptance. LUXEBOON reserves the right to accept or reject any order for any reason.
4.4 Payment Security
LUXEBOON uses industry-standard encryption technologies to ensure the security of your payment information. However, we cannot guarantee that unauthorized access or theft of data will never occur. By using our payment system, you acknowledge and accept this risk.
5. Shipping and Delivery
5.1 Shipping Locations
LUXEBOON currently ships to addresses within India and Dubai. Please refer to our Shipping Policy for detailed information on shipping methods, costs, and delivery times.
5.2 Delivery Times
Delivery times are estimates and may vary based on your location, the shipping method selected, and other factors such as customs clearance (for Dubai). LUXEBOON is not responsible for delays caused by factors beyond our control.
5.3 Shipping Costs
Shipping costs are calculated based on the weight of your order, the selected shipping method, and your location. These costs will be displayed at checkout before you complete your purchase.
5.4 Customs and Duties
For orders shipped to Dubai, customs duties, taxes, and other fees may apply. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
5.5 Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order using this number through the carrier’s website.
6. Returns and Exchanges
6.1 Return Policy
If you are not satisfied with your purchase, you may return the item(s) within a specified period (e.g., 30 days) for exchange, subject to our Returns and Exchanges Policy. Items must be returned in their original condition, unopened, and with all packaging intact.
6.2 Refunds
We are following a Non-Refundable Policy presently for all our cosmetic items. For any kind of non-cosmetic product on our website, refunds will be processed within a certain number of days (e.g., 7-10 business days) after we receive the returned item(s). Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
6.3 Exchange Policy
If you wish to exchange an item, please follow the instructions in our Returns and Exchanges Policy. Exchanges are subject to product availability.
7. Intellectual Property
7.1 Ownership
All content on the LUXEBOON website, including text, graphics, logos, images, and software, is the property of LUXEBOON or its content suppliers and is protected by intellectual property laws.
7.2 Use of Content
You may access, view, and print content from our website for personal, non-commercial use only. Any other use of the content, including modification, distribution, or reproduction, is prohibited without the express written consent of LUXEBOON.
8. Privacy Policy
8.1 Data Collection
We at LUXEBOON collect personal information from you when you register on our site, place an order, subscribe to our newsletter, or interact with us in other ways. This information may include your name, email address, mailing address, phone number, and payment details.
8.2 Use of Information
Your personal information is used to process orders, manage your account, and improve our services. We may also use your information to send promotional emails, updates, and other marketing communications, subject to your preferences.
8.3 Data Security
We at LUXEBOON implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. By using our site, you acknowledge and accept these risks.
8.4 Third-Party Disclosure
We at LUXEBOON do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted partners who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep your information confidential.
8.5 Cookies
LUXEBOON uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize your preferences and improve site functionality. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
9. Limitation of Liability
9.1 Disclaimer of Warranties
LUXEBOON provides its services and products “as is” and “as available” without any warranties, express or implied. We do not warrant that the products, services, or information provided on our website will meet your expectations or that any errors will be corrected.
9.2 Limitation of Liability
To the fullest extent permitted by law, LUXEBOON shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or products, even if LUXEBOON has been advised of the possibility of such damages.
10. Governing Law and Jurisdiction
10.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India for Indian customers and the laws of Dubai for customers in Dubai, without regard to their conflict of law principles.
10.2 Jurisdiction
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India (for Indian customers) or Dubai (for Dubai customers).
11. Dispute Resolution
11.1 Informal Resolution
If you have any concerns or disputes with LUXEBOON, we encourage you to contact us directly to seek a resolution. We will work in good faith to resolve any issues quickly and efficiently.
11.2 Arbitration
If a dispute cannot be resolved informally, it shall be resolved through binding arbitration in accordance with the rules of the appropriate arbitration body in India or Dubai, as applicable. The arbitration shall be conducted in the language in which the transaction was conducted (English or the local language), and the decision of the arbitrator shall be final and binding.
12. Termination
12.1 Termination by LUXEBOON
LUXEBOON reserves the right to terminate or suspend your account and access to our website at any time, without notice, for conduct that we believe violates these Terms, our policies, or applicable law, or is harmful to our interests or the interests of other users.
12.2 Effect of Termination
Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
13. Miscellaneous
13.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13.2 Entire Agreement
These Terms constitute the entire agreement between you and LUXEBOON concerning your use of our website and supersede any prior agreements or understandings, whether written or oral.
13.3 Waiver
The failure of LUXEBOON to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
13.4 Force Majeure
LUXEBOON shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, civil unrest, or labor disputes.
14. Contact Information
If you have any questions or concerns about these Terms, please contact us:
- Email: [email protected]
- Phone (India): +91-XXXXXXXXXX
- Phone (Dubai): +971-XXXXXXXXXX
- Customer Service Hours: Monday to Friday, 9 AM – 6 PM IST/GST
Thank you for choosing LUXEBOON! We appreciate your business and look forward to serving you.